Commercial Terms and Guarantees

Refund Policy

Last Revision: August 19, 2026

Guarantee

New clients start on a three-month introductory contract at 50% of the standard rate, covered by our 3-month performance guarantee. The intent is simple: you should be able to judge the quality of our work over a meaningful period, at reduced cost, before committing at the full rate.

The guarantee covers the delivery of the agreed scope and documented, measurable progress reported to you each month. It is not a guarantee of a specific Google ranking or position, because no agency controls Google's algorithm and any provider promising one should be treated as a red flag.

Lower-Risk Start

First 3 months at 50% off. If we do not deliver the agreed scope of work during that period, you can request a refund of the fees paid for the undelivered work.

Eligibility

The guarantee applies to the first three months of a new contract. After that period, renewals and completed one-time projects are non-refundable. Work already delivered and reported is deducted from any refund on a pro-rated basis, so a refund covers the undelivered portion rather than months of completed work.

Process

To request a refund, email [email protected]. Refunds are typically processed within 5 to 10 business days.

Abuse Policy

We reserve the right to deny refund requests where we detect abuse of the guarantee or attempts to exploit it after work has been delivered.